Technical Support Engineer

SP051118 | Permanent | Nottingham | - 30K Circa
Competitive Company Benefits


Overview

The Technical Support Engineer will be responsible for the implementations and onsite configurations of the company's analytics software. The Engineer will have a solid support background with good skills supporting, troubleshooting and configuring Windows and SQL Servers. The role requires weekend working on a rota basis (1/4) and our Client offers flexibility on home working.


Responsibilities & Requirements

Role & Key Responsibilities:

  • Provide expert technical support to clients using the company’s analytics software.
  • Install and configure software onsite for clients.
  • Act as the first point of contact for client queries and technical issues.
  • Escalate complex technical issues appropriately.
  • For existing customers, identify potential issues and proactively support their software.
  • Configure and upgrade Windows Servers and SLQ Servers for optimal performance.
  • Organise software testing prior to implementation.
  • Coordinate with other departments to ensure all resources are available for installation work.
  • Apply a flexible approach to work with regards to installation and support work on client sites.
  • Carry out all relevant technical documentation.
  • Train to become an expert with the company’s analytics software.
  • Strive to improve technical knowledge and keep up to date with technology trends.
  • Provide an excellent customer service to clients at all times and act as a professional company representative.

 

Skills & Experience:

  • Proven experience within a similar support engineer role is required.
  • 2+ years’ client facing background within a technology company providing technical support.
  • Proven experience in using XML files (JSON) and configuring applications using these.
  • Technical certifications in support, installation or administration would be beneficial.
  • Demonstrable ability to write SQL queries.
  • Strong troubleshooting, configuration and problem-solving skills on Windows Server as well as knowledge of common tools and installation of OS.
  • Proven ability to run traces using Wireshark and experience of SSH connections.
  • Administration skills of SQL Server.
  • Scripting experience in Batch or PowerShell would be highly advantageous.
  • Knowledge of MS IIS, MongoDB and VMWare skills would be beneficial.
  • Experience with and knowledge of Linux server.
  • Solid knowledge of networking protocols and experience of troubleshooting connectivity issues.
  • Good understanding of PC infrastructures.
  • Excellent communication and customer service skills.
  • Ability to undertake weekend working on a rota basis (1/4) with flexibility to work from home.

 



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Posted by

Kirsty Bottomley

Position: Junior Headhunter and Lead Researcher


  • Tel: +44 (0)115 838 9496
  • kirsty.b@fullbrookconsulting.com

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