28K - 30K Circa Competitive Company Benefits
The Technical Support Engnineer will be responsible for getting involved with implementations and onsite configurations of the company's analytics software. The Engineer will have a solid support background with good skills supporting and troubleshooting Windows and SQL Servers. Candidates are required to work EVERY weekend as part of this role and the start time is 6:00 am. There is flexibility to spread the hours over 4 days consecutively or non consecutively, as long as it covers Saturday and Sunday.
Responsibilities & Requirements
Candidates are required to work EVERY weekend as part of this role and the start time is 6:00 am. There is flexibility to spread the hours over 4 days consecutively or non consecutively, as long as it covers Saturday and Sunday.
Provide expert technical support to clients using the company’s analytics software.
Install and configure software onsite for clients.Act as the first point of contact for client queries and technical issues.
Escalate complex technical issues appropriately.
For existing customers, identify potential issues and proactively support their software.
Configure and upgrade Windows Servers and SLQ Servers for optimal performance.
Organise software testing prior to implementation.
Coordinate with other departments to ensure all resources are available for installation work.
Apply a flexible approach to work with regards to installation and support work on client sites.
Carry out all relevant technical documentation.
Train to become an expert with the company’s analytics software.
Strive to improve technical knowledge and keep up to date with technology trends.
Provide an excellent customer service to clients at all times and act as a professional company representative.
Must be able to work every Saturday and Sunday.
Proven experience within a similar support engineer role is necessary.
2+ years’ background in working within a technology company providing technical service for clients.
Outstanding technical and analytical abilities are required.
Technical certifications in support, installation or administration would be beneficial.
Solid skills around Windows Server OS installation.
Good troubleshooting and configuration skills around Windows Server.
Administration skills of SQL Server.
Scripting experience in Batch or PowerShell would be highly advantageous.
Knowledge of MS IIS and MongoDB would be beneficial.
Experience with and knowledge of Linux server administration and configuration.
Solid knowledge of networking protocols and experience of troubleshooting connectivity issues.
Good understanding of PC infrastructures.
Experience with VMware and Server hardware would be beneficial.
Excellent communication and customer service skills.
A motivated and driven individual who’s a strong team player but also happy working off own initiative.