• darkblurbg
    Recruitment, Resourcing & Business Improvement Specialists
  • darkblurbg
    Recruitment, Resourcing & Business Improvement Specialists
  • darkblurbg
    Recruitment, Resourcing & Business Improvement Specialists

Support Team Leader - UC / 12 Months FTC

Permanent | Farnborough | 43K - 43K Basic |

This is a 12 Months Fixed Term Contract position. The Support Team Leader will be responsible for overseeing and managing the smooth running of the office and their team. As well as providing hands on support to a team of technical engineers, the Support Team Leader will take ownership of team and individual performance management and development. The successful candidate will have strong all-around knowledge of infrastructures based on MS Lync, Skype for business and UC and will have proven experience within a similar role. The ideal candidate will be ITIL certified with strong working knowledge of its' processes and procedures.

Service Manager - Contact Centre Technology

Permanent | Home Based | 42K - 50K Basic | Competitive Benefits

The Service Manager will be responsible for driving and delivering high standard of service to enterprise contact centre accounts. Whilst taking ownership of all contracted services, the Service Manager will be the primary contact for all incidents and service related matters. As well as taking responsibility for customer satisfaction, the Service Manager will establish and maintain strong working relationship with both internal and external stakeholders. The ideal Candidate will have proven experience within a similar role working with blue chip clients and will demonstrate strong knowledge of the contact centre environment and its' market trends.

Senior Software Developer - Java, C#

Permanent | Southern Scotland | 41K - 52K Basic | Competitive Benefits

The Senior Software Developer will drive the development team to design and develop customer specific software solutions. Create speech applications and contact centre software solutions using mainly Java and C#. The Developer will be customer facing to gather requirements and will ensure to deliver suitable software solutions which meet the customer's needs.

Compensation Analyst

Permanent | London | 36K Basic | Competitive Bonus & Benefits

In this hands on, global role, the Compensation Analyst will assist with the development and delivery of various remuneration procedures. As well as assisting business partners running reports, cutting spreadsheets and cleaning up data, the Compensation analyst will provide help with necessary benchmarking in line with company policy. The ideal Candidate will have proven background within a HR role, as well as previous experience of managing Remuneration activities. The successful candidate will demonstrate advanced MS Excel skills including pivot tables and v-lookups.

Application Support Lead

Permanent | Nottingham | 40K - 60K Basic | Depending on Experience

The Application Support Lead will provide hands on assistance and technical support on the company’s products. As well as overseeing essential maintenance and installation of hardware and software facilities, the Application Support Lead will manage the performance of the support team in order to execute deliverables and meet objectives. The successful candidate will have at least 5 years proven experience within the IT / Technology industry with a job relevant qualification or degree. The ideal candidate must have strong and proven experience of providing customer and helpdesk support.

Technical Marketing Manager - Enterprise Voice

Permanent | Home Based | 145K | Package

The Product Marketing Manager will drive and maintain strong relationships with key channel and solution partners to educate them on the company’s propositions and aid business development. As well as acting as subject matter expert for large enterprise clients, the Product Marketing Manager will assist with the creating and delivery of Technical Marketing Materials. The successful candidate will have proven and in-depth knowledge of MS Skype for Business environment and expertise of voice technologies. Multi lingual skills, German and / or French in particular, would be highly advantageous for this role.

Cisco Collaboration Engineer

Permanent | London | 50K - 55K Package | Depending on Experience

The Collaboration Engineer will support clients on Cisco Technologies. The successful candidate will be responsible for providing Tier 3 support and attending to complex client issues. As well as getting involved with troubleshooting and identifying potential issues with Cisco technologies, the Collaboration Engineer will provide technical support to internal teams. It is essential to have minimum 4 years’ experience of working within a NOC environment and to have CCNP level knowledge.

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Contact Details

  • Gothic House, Barker Gate,
    The Lace Market,
    NG1 1JU
  • jobs@fullbrookconsulting.com
  • + 44 (0) 115 838 9490
  • www.fullbrookconsulting.com