Strategic Account Manager

LB310120 | Permanent | London | 50K Basic (Depending on Experience)
£20K Bonus


Overview

Our Client is looking for a highly skilled and accomplished Strategic Account Manager to look after existing customer relationships and proactively work towards increasing revenue by identifying new business opportunities within existing accounts. As well as being responsible for meeting and overachieving set sales targets and quotas, the Strategic Account Manager will build the company's status within a very competitive market. The successful Candidate must have proven experience of working in a target driven environment in a Customer Success or Inside Sales capacity. SaaS background and knowledge of Contact Centre solutions would be highly beneficial.


Responsibilities & Requirements

Responsibilities

  • Meet and overachieve set sales targets and quotas.
  • Collaborate with regional account managers to support sales activities and develop yearly account plans.
  • Consistently build qualified pipeline.
  • Identify key decision makers within customer accounts and build lasting, profitable relationships.
  • Be aware of the annual account plan and proactively work towards meeting objectives.
  • Ensure that up to date products inventory is available for assigned accounts.
  • Manage the overall relationship between customers and account personnel.
  • Keep track or customer success.
  • Actively work towards identifying and developing new opportunities to grow revenue.
  • As a trusted advisor, provide escalation point internally.
  • Understand the company’s products and associated benefits to customers.

 

Requirements

  • Degree level education preferably (preferably in a technical field)
  • Minimum 2 years’ experience of working in a Customer Success or Inside Sales capacity.
  • Relevant work experience within a SaaS company would be ideal.
  • Contact Centre software sales experience and knowledge would be beneficial.
  • Outstanding communication skills both written and verbal.
  • Strong customer service and customer relationship management skills
  • Ability to explain complex technical matters to non-technical audiences.
  • Ability to build rapport and manage lasting business relationships.
  • Excellent multitasker with strong prioritising skills.
  • Quick learner with the ability to learn the company’s products quickly.
  • Ability to think outside of the box with confident decision-making skills.
  • Flexibility to travel to meet business needs.

 



Back To Job List

Posted by

Lauren Beedon

Position: Recruitment Director


  • Tel: +44 (0)115 838 9492
  • lauren.b@fullbrookconsulting.com

FULLBROOK CONSULTING

TO SPEAK TO A CONSULTANT ABOUT YOUR PROGRAMME, PROJECT OR CHANGE MANAGEMENT REQUIREMENTS


Contact Us