East Europe |
45K Circa Czech R. / Poland / Slovakia / Greece
Our client is a leading, international provider of VoIP technologies. This is a Home-Based role in Poland / Czech Republic / Slovakia / Greece. The Support Engineer will be responsible for providing high level technical assistance to the company's customers both remotely and on site, including troubleshooting, debugging and pre-sales support. Candidates must have proven customer facing support experience, as well as a proven record of working with Telecomms equipment such as VoIP and UC tech.
Responsibilities & Requirements
Support the company’s customers and partners on all products, in line with SLAs.
Responsible for performing troubleshooting and debugging both on site and remotely.
Recreating issues within lab environments.
Proactively working towards and ensuring customer satisfaction at all times.
Liaise with backend support teams when required.
Carry out administration of customer support accounts externally.
Required to directly handle Professional Services activities and support tickets.
Act as primary contact between internal contacts and the customer base.
Responsible for providing ad hoc pre-sales engineering support and vital customer training.
Proven track record of providing high level technical support to customers.