Senior Service Coordinator

LB141019 | Permanent | Farnborough | 35K Circa (Dependig on Experience)
Car Allowance & Bonus


Overview

Working closely with Service and Product management teams, the Senior Service Coordinator will provide key assistance and support with workload management, client and service analysis and occasional project management. As well as overseeing the introduction of new and retirement of old services, the Service Coordinator will support the company’s clients when services are changed. Strong knowledge of Service Delivery and Project Management processes are required, as well as job relevant qualifications such as ITIL and Prince 2.


Responsibilities & Requirements

Responsibilities

  • Support the Service Management teams with client and service research.  
  • Run service relevant projects under supervision when required.
  • Ensure that adequate research documentation is maintained throughout the project and provide management teams with timely reports.
  • Provide vital support to Portfolio Managers with workload management and optimisation.
  • Review changes to the Service Catalogue and support Clients who will be affected.
  • Manage the introduction and withdrawal of services within the company’s catalogue.
  • Act as main point of contact and communicate service changes internally.
  • Continuously work towards optimising processes and procedures for efficiency.

 

Requirements

  • Prince 2 and ITIL qualifications.
  • SAFe Agile experience and knowledge would be highly advantageous.
  • Must have valid driving licence and passport.
  • Ability to prioritise and meet tight deadlines.
  • Excellent communication, interpersonal and collaboration skills.
  • Good understanding of Service Delivery & Project Management methodologies / processes.  
  • Understanding of entire product lifecycle and management.
  • Ability to plan and execute project and workload planning / documentation.
  • IT literate with strong MS Office skills including Excel, World and PowerPoint.
  • Flexibility to undertake occasional travel both within the UK and Internationally.
  • Highly organized and a proven self-motivator.
  • Ability to work effectively unsupervised.
  • Strong and confident presentation skills.
  • Ability to build strong relationship with customers and clients.  
  • Creative and methodical by nature.

 



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Posted by

Kirsty Bottomley

Position: Junior Headhunter and Lead Researcher


  • Tel: +44 (0)115 838 9496
  • kirsty.b@fullbrookconsulting.com

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