Application Consultant

KB100519 | Permanent | Bristol | 65K Circa
Excellent Company Benefits


Overview

The Application Consultant will be responsible for developing and configuring high end customer experience solutions, as well as ensuring the successful technical delivery of multiple complex projects. Working as part of a high performing international team of Consultant, the successful Candidate will focus on creating functioning automation for recurring tasks within the business, for continuous efficiency. The ideal Candidate must have strong experience of successfully managing multiple projects, as well as delivering high standard product demos and workshops prior to sale. Our Client welcomes applications from the Bristol area and Candidates must be flexible to travel occasionally within the UK and Internationally.


Responsibilities & Requirements

Responsibilities

  • The Consultant is responsible for creating and configuring high end customer experience solutions.
  • Consistently work towards ensuring the successful delivery of technical projects, in line with client specifications.
  • Work as part of a high performing international team of consultants.
  • Create high standard technical and functional design documentation.
  • Proactively work towards automating regular tasks for continuous efficiency.
  • Communicate effectively with clients to gain understanding of their business needs.
  • Plan and execute product demonstrations and technical meetings pre-sale.
  • Collaborate with internal support teams to outline operation system solutions.

 

Requirements

  • Strong experience of managing multiple projects simultaneously.
  • Proven experience of setting up and delivering product demos and workshops.
  • Demonstrable ability to create both functional and technical documents.
  • Strong knowledge and experience of working with Genesys (Framework Component & Pure Engage).
  • Confident communication skills, both verbal and written.
  • Experience of working closely with clients and delivering outstanding service
  • Proven relationship building skills.
  • All around knowledge of cloud-based architecture would be ideal.
  • PowerShell scripting skills would be highly advantageous.
  • Familiarity with Microservices Architecture would be beneficial.
  • Good knowledge of Auxiliary systems would be desirable.
  • Flexibility to undertake occasional UK or International travel if needed.  

 



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