Responsibilities

• With regards to UCaaS deployment and migration to Digital transformation, provide a consultation level service to customers.
• During onsite sales calls, offer technical assistance to the sales team.
• Taking a ‘hands-on’ approach, provide pre-sales technical support.
• During first time installation of new products, provide technical support to partners and customers.
• Be the main point of call for pre-sales technical knowledge to the channel or partner, whilst passing on relevant knowledge to the partners.
• Explore and evaluate the products and services are technically fit for purpose against the customers’ requirements.
• In-depth product setup knowledge is required to effectively deliver hands-on product demonstrations and presentations.
• During the pre-sales phase, provide product training to customers.
• Lead RFP’s/RFI technical responses
• Attend regional marketing events to provide technical assistance.
• Oversee and take ownership of interoperability tests for systems, being the central point between the customer/carrier and the product manage / business line.
• Support CPE interoperability tests between carrier and the company in this region.
• Take a lead on Proof of Concept activities in the region.

Requirements

• Engineering or university Diploma in Telecommunications, Electrical Engineering or Computer Science or similar education.
• A minimum of 5 years’ experience working with Unified Comms and UCaaS
• Excellent experience with regards to VoIP, including SIP, SBC and IP-PBX
• Previously worked with a range of public cloud services, such as MS Teams, Zoom, Amazon Chime, AWS and Azure Communication Services.
• Highly advantageous having experience in Microsoft-based solutions, selling to enterprise IT groups. This includes projects deployments and managed services.
• Demonstrable knowledge in Contact Centre solutions.
• In-depth knowledge of Digital Transformation.
• A deep understanding of the technical component in the sales process.
• Must be a team-player and able to work well in a multinational environment.
• Excellent interpersonal skills, able to interact with customers, partners and prospects effectively.
• Able to deliver presentations efficiently.
• Must be fluent in English and Dutch
• Must have a willingness to travel occasionally throughout the region to visit customers and partners.