Responsibilities

• Provide consultancy to the company’s enterprise customers on deployments and migrations.
• Provide the necessary technical support to sales team during on-site sales calls.
• Provide high standard, hands-on pre-sales technical support.
• Ensure that adequate training is provided to all customers and partners during first installation of products.
• Act as main point of contact for all pre-sales technical issues whilst actively training relevant partners and channels.
• Ensure that products and services are a perfect technical fit against the customers’ requirements.
• Demonstrate expert product knowledge and deliver demos and presentations.
• Carry out essential product training during the pre-sales stage.
• Provide technical responses to RFP/RFI.
• Attend regional marketing events to provide technical expertise.
• As primary contact between customers and products, manage interoperability tests for systems.
• Support CPE interoperability tests between carrier and the company in this region.
• Drive PoC activities within the assigned region.

Requirements

• Significant VoIP experience (SIP, SBC & IP-PBX)
• Relevant higher education degree would be ideal (Computer Science, Telecomms, Electrical Engineering)
• A minimum of 5 years’ experience with IP Telephony, UCaaS (Carrier /SP and Enterprise domains).
• Experience of selling MS products to IT customers would be highly advantageous (Managed Services, Project Deployments included).
• Public Cloud Service experience (Zoom, Azure CS, MS Teams, Amazon Chimes or AWS)
• Demonstrable knowledge of the technical element of sales processes.
• Strong knowledge and experience in Contact Centre solutions (Avaya, Genesys, ININ etc.).
• In-depth knowledge of Digital Transformation.
• Ability to perform well as part of a multinational team.
• Excellent interpersonal skills.
• Able to deliver presentations efficiently.
• Outstanding communication and language skills in English.
• Flexibility to undertake travel as required.