Field Application Engineer - Germany

KB011119 | Permanent | Germany |
70,000 EUR Basic + 700 EUR per month Car Allowance


Overview

The Field Application Engineer will provide outstanding and professional technical support to the company’s customers during implementation and service delivery. This post-sale technical role will require the Field Engineer to diagnose and resolve T2 / T3 service delivery issues as well escalating them accordingly. It is essential to have at least 3 years proven experience of working within a customer facing, technical role. The ideal candidate will have strong knowledge of all Telecommunications equipment as well as outstanding troubleshooting skills.


Responsibilities & Requirements

Responsibilities

  • Ownership of 2
    nd
    and 3
    rd
    tier issues, from diagnosis through to resolution.
  • Management of entire implementation delivery cycle or problem resolution cycle ensuring all aspects are completed throughout, including follow-up.
  • As and when required, provide additional support for engineers, customer training and POCs.
  • Responsible for other professional services.
  • Take a dynamic approach to effective troubleshooting and repairing services are completed and reproduce any issued that are arisen in the lab.
  • Offer onsite and offsite sessions, with the potential of out of hours work.
  • Must always ensure high customer satisfaction.
  • Interface with any required resources.

 

Requirements

  • Must be degree educated in IT, Telecoms, Electrical Engineering or other associated areas.
  • Proven experience of working in a technical and customer facing role for 3 years.
  • Proven experience of working with Telecommunications equipment (TCP/IP, MS Servers infrastructure, Voice & UC technologies etc.)
  • Demonstrate knowledge of working with Data Networking and Telephony (Cisco, IPsec, QOS etc.)
  • Ability to write application notes and other technical documentation.
  • Strong English written and oral communication skills.
  • Excellent interpersonal skills are required, including communication skills, patience, organisation and great customer service.
  • Availability to travel within EMEA and offer out of hour installations or support.
  • Experience working with Lync or Skype for Business.
  • Familiarity with SBC, Acme Packet, Working with Ribbon, AudioCodes, Cisco, Sangoma technologies or solutions, Avaya, Patton.
  • Exposure to OEM / Vendor or Service Provider, dealing with Telephony, ACD, PBX, Voice Communication systems or solutions

 



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Posted by

Kirsty Bottomley

Position: Junior Headhunter and Lead Researcher


  • Tel: +44 (0)115 838 9496
  • kirsty.b@fullbrookconsulting.com

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