70,000 EUR Basic + 700 EUR per month Car Allowance
The Field Application Engineer will provide outstanding and professional technical support to the company’s customers during implementation and service delivery. This post-sale technical role will require the Field Engineer to diagnose and resolve T2 / T3 service delivery issues as well escalating them accordingly. It is essential to have at least 3 years proven experience of working within a customer facing, technical role. The ideal candidate will have strong knowledge of all Telecommunications equipment as well as outstanding troubleshooting skills.
Responsibilities & Requirements
Ownership of 2
tier issues, from diagnosis through to resolution.
Management of entire implementation delivery cycle or problem resolution cycle ensuring all aspects are completed throughout, including follow-up.
As and when required, provide additional support for engineers, customer training and POCs.
Responsible for other professional services.
Take a dynamic approach to effective troubleshooting and repairing services are completed and reproduce any issued that are arisen in the lab.
Offer onsite and offsite sessions, with the potential of out of hours work.
Must always ensure high customer satisfaction.
Interface with any required resources.
Must be degree educated in IT, Telecoms, Electrical Engineering or other associated areas.
Proven experience of working in a technical and customer facing role for 3 years.
Proven experience of working with Telecommunications equipment (TCP/IP, MS Servers infrastructure, Voice & UC technologies etc.)
Demonstrate knowledge of working with Data Networking and Telephony (Cisco, IPsec, QOS etc.)
Ability to write application notes and other technical documentation.
Strong English written and oral communication skills.
Excellent interpersonal skills are required, including communication skills, patience, organisation and great customer service.
Availability to travel within EMEA and offer out of hour installations or support.
Experience working with Lync or Skype for Business.
Familiarity with SBC, Acme Packet, Working with Ribbon, AudioCodes, Cisco, Sangoma technologies or solutions, Avaya, Patton.
Exposure to OEM / Vendor or Service Provider, dealing with Telephony, ACD, PBX, Voice Communication systems or solutions