Responsibilities

• Deliver professional and support services, including on-site and remote implementation of equipment.
• Resolve 2nd/3rd tier issues, including diagnosis and documentation.
• Take ownership of the problem resolution cycle or the implementation delivery cycle, from initial requests, to escalation if required and through to solution delivery.
• Additional support for pre-sales engineers, POCs and customer training may be required.
• Undertake management of professional services activities, troubleshooting & debugging, reproducing issues in the lab, and interfacing with backend support, and status reporting to customers.
• Remote and on-site sessions will be required, along with out of hours work.
• Off-hours activities and overnight travel within EMEA is occasionally requires with this role.  

Requirements

• Must have excellent organisation skills and interpersonal skills with a desire to help customers.
• Must display patience and persistence.
• Degree educated in Engineering, or University Diploma in Electrical Engineering, Computer Science or Telecommunications.
• Comprehensive Telephony and Data Networking experience.
• Extensive hands-on experience and in-depth knowledge of telecommunications equipment.
• Familiarity with technical / project documents and writing application notes.
• Excellent English skills, both written and verbal.

Advantages:

• Previous experience with Microsoft UC solutions i.e., Teams.
• SBC experience, working with a range of technologies or solutions.
• Previously worked in an industry relevant Vendor or Service Provider.