Lead Engineer - Microsoft

LB190320 | Permanent | Nottingham | 35K - 40K


Overview

Our client, a UK based Managed Service provider, is looking for a Microsoft Lead Engineer to join their team in Nottingham. The Lead Engineer will be responsible for all pre and post-sale activities, being the main point of call for all Microsoft-related support issues, including installation. The successful candidate will need proven experience working within a technical environment and Microsoft certifications/accreditations are essential.


Responsibilities & Requirements

Responsibilities

  • Act as the Lead Engineer on all pre and post sales activities.
  • Take ownership for all Microsoft-related support and installation, acting as the ‘go to’ Engineer.
  • Take a dynamic approach to resolving incidents and service requests, both remotely and on-site.
  • Be able to act on initiative to ensure customer needs are met.
  • Create, monitor and review KPIs on key areas.
  • Work as part of a small team, with the ability to multi-task and support team members when required.

 

Requirements

  • A strong technical background and knowledge in Microsoft including but not limited to – Microsoft 365 Business Suite (Office applications as well as OneDrive, SharePoint, Skype etc, Enterprise Mobility & Scaling, Intune – Mobile device and app management, Azure Active Directory – Identity & Access Management, Secure single sign-on)
  • Proven experience of working within a similar role / industry.
  • Holds Microsoft certifications/accreditations.
  • Broad understanding across a range of technologies including networking (Cisco) and UC
  • Ability to complete complex IT changes.
  • Excellent analytical skills and problem-solving abilities.
  • Strong communication skills, both verbal and written, with solid interpersonal skills.
  • Dynamic approach to prioritising workload in a busy environment, whilst paying close attention to detail.



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Posted by

Lauren Beedon

Position: Recruitment Director


  • Tel: +44 (0)115 838 9492
  • lauren.b@fullbrookconsulting.com

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