Our client, a UK based Managed Service provider, is looking for a Microsoft Lead Engineer to join their team in Nottingham. The Lead Engineer will be responsible for all pre and post-sale activities, being the main point of call for all Microsoft-related support issues, including installation. The successful candidate will need proven experience working within a technical environment and Microsoft certifications/accreditations are essential.
Responsibilities & Requirements
Act as the Lead Engineer on all pre and post sales activities.
Take ownership for all Microsoft-related support and installation, acting as the ‘go to’ Engineer.
Take a dynamic approach to resolving incidents and service requests, both remotely and on-site.
Be able to act on initiative to ensure customer needs are met.
Create, monitor and review KPIs on key areas.
Work as part of a small team, with the ability to multi-task and support team members when required.
A strong technical background and knowledge in Microsoft including but not limited to – Microsoft 365 Business Suite (Office applications as well as OneDrive, SharePoint, Skype etc, Enterprise Mobility & Scaling, Intune – Mobile device and app management, Azure Active Directory – Identity & Access Management, Secure single sign-on)
Proven experience of working within a similar role / industry.
Holds Microsoft certifications/accreditations.
Broad understanding across a range of technologies including networking (Cisco) and UC
Ability to complete complex IT changes.
Excellent analytical skills and problem-solving abilities.
Strong communication skills, both verbal and written, with solid interpersonal skills.
Dynamic approach to prioritising workload in a busy environment, whilst paying close attention to detail.