Solutions Architect - Finland

LB140920 | Permanent | Finland |
Negotiable Salary


Overview

Our client, a global Contact Centre solutions provider, are searching for a Solutions Architect to join their team based in Helsinki. The successful candidate will provide technical support to the company's sales team and customers. The Solutions Architect will be the main source of knowledge and guidance on all existing and progressing solutions, offering pre-sales support to the sales team, create and finalize solution design with customers, completing with sign-off from all relevant stakeholders. This position requires proven experience and in-depth knowledge of the Contact Centre / Unified Communications platform, ideally with a degree in Economics or technical subjects.


Responsibilities & Requirements

Responsibilities

  • Demonstrate the entire company platform and partner products efficiently and with style, showing a high level of knowledge in customer meetings.
  • Create HLD/LLD and SDDs that meet all customer requirements, resulting in sign off and implementation.
  • Take ownership of the design of optimal/desired solutions, providing key pre-sales technical support to the sales team.
  • Assist the sales team during the pre-sales phase by offering tech information, demonstration, insight and advice, solution architecting, best practice and innovative ideas.
  • Liaise and work closely with the virtual Sales and Services team.
  • Build and maintain strong relationships internally across different international cultures.
  • Be the main point of contact for the sales team to provide information and guidance on products and solutions, including roadmap developments.
  • Taking a diplomatic approach, share SE market-validated feedback into the product function.
  • Take a lead on technical responses to RFI’s and tenders.
  • May be required to take up complete bid management, depending on the scope of the bid.
  • Build and maintain strong internal relations across other departments.
  • Maintain a level of awareness of market demands and trends, being able to advise and input into the product roadmap.
  • Support solutions that meet customer requirements and offer future-proof platforms.
  • Create and finalize solution design with customers, completing with sign-off from all relevant stakeholders.
  • With sales leads and customers, design technical and commercial solutions.
  • Adequately carry out basic project management duties, including the management of stakeholders, customer expectations and stakeholders.
  • Continuously keep management and sales teams informed on the progression of solutions, pre- and post-sale activities.
  • Encourage best practice implementation of Contact Centre solutions.

 

Requirements

  • Higher education required. Ideally degree in economics and/or technical subjects.
  • Proven experience working within Contact Centre, cloud provider, Telecom or programming/integrations environment.
  • Experience working with Enterprise Voice, Unified Comms or Contact Centre platform.
  • In depth knowledge of basic telephony routing, SIP trunking, SBCs Capability. \
  • Demonstrable knowledge of and experience working with IVR, WFO, CTI, CRM and Voice Recognition.
  • Should demonstrate a passion of technical understanding of product areas.
  • Be able to engage with customers and present confidently.
  • Be comfortable with assisting on a technical level, including support sales engagements.
  • Ensure a high level of understanding of the market environment, customer challenges and how the organisation’s products and services can be beneficial for those challenges.
  • In order to maintain conversations with prospects, a high level of relevant technical knowledge is expected.
  • Excellent communication skills, both written and verbal.
  • Must take pride in their work, their image and their company, becoming a cultural fit within the organisation.
  • Maintain a professional and positive attitude, representing the company correctly and its brand in the marketplace.
  • Must display a passion for technology and how it can be beneficial to businesses.
  • Must be analytical and results driven, take a systematic and structured approach, and be process-orientated and data-driven.
  • Ability to think strategically.
  • Demonstrate well-developed social skills, ambitious but a key team player.  



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Posted by

Lauren Beedon

Position: Recruitment Director


  • Tel: +44 (0)115 838 9492
  • lauren.b@fullbrookconsulting.com

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