Our Client, a VoIP and data service provider, is looking for an established and skilled Project Manager to join their team in Germany. The successful Candidate must have strong background in the management and delivery of technical / IT projects (SaaS is highly advantageous) with a minimum of 5 years experience in a similar role. This role requires flexibility around occasional travel to Client sites.
Responsibilities & Requirements
Be the first point of call for customers, covering all activities across services and products.
Take ownership of the relationship between stakeholders and clients.
Create detailed project plans, including implementation and delivery of risk management to ensure minimal risk.
Manage all resources, both internal and external, to ensure seamless delivery of projects.
Oversee any changes within projects, including scheduling and cost, and use appropriate techniques to manage these.
Compose accurate and detailed project documentation.
Ensure consistency throughout delivery of project management through recognised methodology.
Be responsible for all projects, ensuring all are delivered to the standards of the company.
Follow escalation processes as necessary.
Maintain good relationships with account owners, conduct regular meetings and provide reports.
Manage customer success plans through their entirety, from development to execution, to identify success measures and success factors.
Experience of working in a project management role, ideally with a minimum of 5 years’ experience.
Previously managed and delivered projects in a technological setting, preferably to large enterprises (SaaS – advantage).
Educated in job relevant fields, such as engineering for technical project managers or computer science.
Previous experience as project administrator with the ability to utilise this in a practical way.
Excellent communication skills, verbal and written. Fluent English is a must.
Excellent organisational skills with the ability to multi-task and pay attention to detail.
Must be available for occasional travel to client sites.