WFO Consultant

LB100918 | Permanent | Home Based | 70K - 80K Basic
Home Based / UK Wide


Overview

As a Subject Matter expert, the WFO Consultant will be delivering WFO product solutions to the company's customers. As well as getting involved in the implementation phase of the projects, the WFO Conslutant will provide key pre-sales support to Sales and Solution Architect teams, whilst managing customer expectations and delivering outstanding technical support . The successful Candidate will demonstrate solid background in implementing Verint WFO solutions with in depth knowledge of Verint WFO product suite. This is a Home Based position and applications are welcome from accross the UK.


Responsibilities & Requirements

Responsibilities

  • The Consultant will focus on delivering WFO product solutions to customers onsite.
  • Design, develop and deliver solutions in line with the company’s overall strategy.
  • Support the Sales and Solution Architect teams by providing specialist pre-sales guidance in the initial stages of the product lifecycle.
  • Create Scope of Work and design documentation, as well as leading design workshops for WFO products.
  • Ensure solutions are delivered smoothly in a timely manner and in line with requirements.
  • Coordinate with key decision makers and develop strong working relationships.
  • Manage customer expectations regarding delivery timelines, any suspected setbacks and any potential system enhancements.
  • Support the technical setup of products onsite and provide customer training.
  • Gain feedback from customers on performance of product delivery.

 

Requirements

  • Strong experience in a role implementing Verint WFO solutions, as well as getting involved with the design and development phases.
  • In depth knowledge of the Verint WFO product suite.
  • A background within the contact centre industry.
  • Experience of managing various stages of the product lifecycle.
  • Knowledge of other WFO products, including Speech Analytics and Quality Monitoring.
  • Other WFO vendor knowledge would be beneficial.
  • Strong problem-solving skills, as well as excellent time management and multi-tasking skills.
  • The ability to work effectively with cross-functional teams.
  • Excellent communication and presentation skills.
  • Results driven individual who is passionate and eager to succeed.

 



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Posted by

Lauren Baker

Position: Recruitment Director


  • Tel: +44 (0)115 838 9492
  • lauren.b@fullbrookconsulting.com

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