ETAS Engineer

KB270222 | Permanent | Netherlands | 70K


Overview

Our Client is looking for a skilled Technical Support Engineer to join their Services Team, managing the company’s VoIP and Cloud Management products. As well as being responsible for both Tier 3 and 4 escalations, the successful Candidate will carry out crucial remote troubleshooting and ensure that all partner and client SLAs are met.


Responsibilities & Requirements

Responsibilities

  • Work with VoIP and Cloud management products.
  • Manage both Tier 2 and 3 escalations and working closely with QA teams, developers.
  • In line with SLAs, support the company’s partners and clients with all Managed Service and Maintenance requests.
  • Lab recreation of issues.
  • Responsible for the management of external customer support accounts.
  • Carry out remote de bugging and troubleshooting.
  • Required to effectively handle both professional services activities and support tickets.

 

Requirements

  • Previous experience of working in Service Providers and Solutions Integrators with Telephony, CC, UC applications.
  • Demonstrable troubleshooting experience.
  • Good basic knowledge of SQL (databases and scripts) and PowerShell.
  • Ability to effectively prioritise and manage own time.
  • SIP, VoIP, Cloud and Virtualization experience would be ideal.
  • Strong customer and communication skills.
  • Ability to cover out of hours emergency assistance when required.
  • Experience with cloud-based environments / dockers would be preferred.
  • A general interest in scripting languages and test automation would be highly beneficial.
  • Strong English language skills both verbal and written.
  • Excellent interpersonal and team player abilities.
  • A fast learner.

 



Back To Job List

Posted by

Position:


  • Tel:

FULLBROOK CONSULTING

TO SPEAK TO A CONSULTANT ABOUT YOUR PROGRAMME, PROJECT OR CHANGE MANAGEMENT REQUIREMENTS


Contact Us