Field Application Engineer - Poland

KB111219 | Permanent | Poland |
40,000 EUR Basic + 650 EUR per month Car Allowance


Overview

The Field Application Engineer will provide outstanding and professional technical support to the company’s customers during implementation and service delivery. This post-sale technical role will require the Field Engineer to diagnose and resolve T2 / T3 service delivery issues as well escalating them accordingly. It is essential to have at least 3 years proven experience of working within a customer facing, technical role. The ideal candidate will have strong knowledge of all Telecommunications equipment as well as outstanding troubleshooting skills.


Responsibilities & Requirements

Responsibilities

  • Be the main point of call for customers and other internal contacts, liaising between the two.
  • Work with support engineers to prove level 2 and 3 support, as well as providing customer support across EMEA in various ways.
  • Oversee and take ownership of the entire issue resolution cycle, from initial reporting to escalating the issue (if needed), including follow-up.
  • Offer ongoing support to all customers and partners of the company.
  • Take a dynamic approach to effective troubleshooting and repairing services are completed and reproduce any issued that are arisen in the lab.
  • Must always ensure high customer satisfaction.
  • Interface with any required resources.
  • Manage and administrate customer support accounts.
  • Available for on-call duty and remote sessions.
  • Responsible for other professional services and the handling of support tickets.

 

Requirements

  • Must be degree educated in IT, Telecoms, Electrical Engineering or other associated areas.
  • Proven experience of working in a technical and customer facing role for 3 years.
  • Outstanding customer service skills with willingness to meet customer requests.
  • Proven experience of working with Telecommunications equipment (TCP/IP, MS Servers infrastructure, Voice & UC technologies etc.)
  • In-depth knowledge of the products, environment and support complexities involved and required.
  • Confident to work independently but can work well within a team.
  • Availability to travel within EMEA and offer off hours support.
  • Ability to write application notes and other technical documentation.
  • Strong English written and oral communication skills.
  • Experience working with Lync or Skype for Business.
  • Familiarity with SBC, Acme Packet, Working with Ribbon, AudioCodes, Cisco, Sangoma technologies or solutions, Avaya, Patton.
  • Exposure to OEM / Vendor or Service Provider, dealing with Telephony, ACD, PBX, Voice Communication systems or solutions.



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Posted by

Kirsty Bottomley

Position: Junior Headhunter and Lead Researcher


  • Tel: +44 (0)115 838 9496
  • kirsty.b@fullbrookconsulting.com

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