Responsibilities

• Take ownership for all Microsoft-related support and installation, acting as the ‘go to’ Engineer.
• Take a dynamic approach to resolving incidents and service requests, both remotely and onsite.
• Ensure customer needs are met showing initiative.
• Create, monitor and review KPIs on key areas.
• Able to multi-task and support wider team members whilst working as part of a small team.

Requirements

• A strong technical background and knowledge in Microsoft including but not limited to – Microsoft 365 Business Suite (Office applications as well as OneDrive, SharePoint, Skype etc, Enterprise Mobility & Scaling, Intune – Mobile device and app management, Azure Active Directory – Identity & Access Management, Secure single sign-on)
• Proven experience of working within a similar role / industry.
• Able to execute complex IT changes.
• Excellent analytical skills.
• Solid problem-solving abilities.
• Strong communication skills, both verbal and written, with strong interpersonal skills.
• Dynamic approach to prioritising workload in a busy environment, whilst paying close attention to detail.