The Implementation Consultant will be responsible for providing functional, consultative support on the company’s WFO deployments. Demonstrating a high standard of system expertise, the Implementation Consultant will ensure that end users are set up and are fully trained on the delivered solutions. AS well as providing functional consultation to customers both remotely and on site, the successful candidate will offer functional insight into their WFO operations to aid efficiency. The ideal candidate will have at least 5 years’ functional experience with Avaya and Verint products from design to implementation, as well as strong understanding of contact centre environments. This is a home based role with regular national and international travel to customer sites so flexibility is required.