• darkblurbg
    Recruitment, Resourcing & Business Improvement Specialists
  • darkblurbg
    Recruitment, Resourcing & Business Improvement Specialists
  • darkblurbg
    Recruitment, Resourcing & Business Improvement Specialists

Test Analyst

Permanent | Bristol | Competitive Salary | Benefits

Our Client, a leading customer experience solutions provider is looking for a passionate and dynamic Test Analyst to join their team. As well as taking responsibility for all testing activities throughout the software development lifecycle, the Test Analyst will collaborate and work closely with both internal and external personnel in achieving optimal results. The successful candidate will have a proven experience of providing on site and remote testing to clients, and previous background within the IT industry.

Technical Engineer - Networks

Permanent | Berkshire | 45K Basic | 10% Bonus & Car Allowance

Our Client is looking for an experience Technical Engineer to deliver technical solutions in line with customer requirements and specifications. As well as taking responsibility for all aspects of technical delivery including design, implementation and troubleshooting. With strong customer service skills, the Technical Engineer must be CCNP qualified with proven experience and knowledge of Cisco Technologies within large and SME organizations.

Service Manager - Contact Centre Technology

Permanent | The South | 55K - 60K Circa | Competitive Company Benefits

Covering southern regions, the Service Manager will be responsible for driving and delivering high standard of service to enterprise contact centre accounts. Whilst taking ownership of all contract services, the Service Manager will be the primary contact for all incidents and service related matters. As well as taking responsibility for customer satisfaction, the Service Manager will establish and maintain strong working relationship with both internal and external stakeholders. The ideal Candidate will have proven experience within a similar role, working with blue chip clients and will demonstrate strong knowledge of the contact centre environment and its' market trends.

Software Developer - Java / C#

Permanent | Southern Scotland | 30K - 40K Depending on Experience | Company Benefits

The Software Developer will be responsible to carry out the development and design of made-to-order software for clients, using prominent programming languages like Java and C#. It is essential to have at least 2 years proven experience in a similar role and a strong knowledge of the full lifecycle of software design and development.

Project Manager - Customer Contact Technology

Permanent | Home Based | 50K - 60K Depending on Experience | Generous Car Allowance

The Project Manager is commercially aware and will be responsible for the simultaneous management of multiple projects. As the first and main point of contact for customers and clients, the Project Manager will ensure that high levels of delivery standards are met. Whilst carrying out staging evaluations and progress reviews to ensure customer needs are met, the successful Candidate must possess strong leadership and relationship management skills. The ideal candidate will come from a strong customer focused background with proven experience of managing contact centre technology projects. This is a Home Based position and applications are welcome from accross the UK.

2nd Line Application Support

Permanent | South West England | Competitive | Excellent Progression

The 2nd Line Application Support Specialist will join a growing team of Technical Specialists and will be responsible for providing both internal and customer application support on a wide range of technologies. As well as carrying out high standard fault finding and troubleshooting on customer's systems, the successful Candidate will provide vital support internally to both technical and operational teams. Demonstrating outstanding communication and interpersonal skills, the ideal candidate must have proven support background at a similar level, within IT or Customer Focused organizations. Knowledge of contact centre technologies would be highly preferred.

Implementation Consultant - Avaya Oceana

Permanent | Home Based | Competitive | Home Based role with Regular Travel

The Implementation Consultant will be responsible for the succesful delivery of Avaya Oceana solutions to the company’s client base. As well as carrying out essential business analysis across all Avaya Oceana related communication channels, the Implementation Consultant will manage the entire life cycle of the Avaya Analytics reporting portfolio. The successful Candidate will have significant knowledge and hands on experience of working with Avaya products such as Aura, Oceana and / or Analytics.

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Contact Details

  • Gothic House, Barker Gate,
    The Lace Market,
    NG1 1JU
  • jobs@fullbrookconsulting.com
  • + 44 (0) 115 838 9490
  • www.fullbrookconsulting.com