• darkblurbg
    Recruitment, Resourcing & Business Improvement Specialists
  • darkblurbg
    Recruitment, Resourcing & Business Improvement Specialists
  • darkblurbg
    Recruitment, Resourcing & Business Improvement Specialists

2nd Line Application Support

Permanent | South West England | Competitive | Excellent Progression

The 2nd Line Application Support Specialist will join a growing team of Technical Specialists and will be responsible for providing both internal and customer application support on a wide range of technologies. As well as carrying out high standard fault finding and troubleshooting on customer's systems, the successful Candidate will provide vital support internally to both technical and operational teams. Demonstrating outstanding communication and interpersonal skills, the ideal candidate must have proven support background at a similar level, within IT or Customer Focused organizations. Knowledge of contact centre technologies would be highly preferred.

Junior IT Engineer - Security

Permanent | South West England | Competitive Basic Salary | Excellent Progression Opportunity

The role is responsible for providing outstanding IT support to the company and its client. As well as carrying out key penetration testing and supporting with security procedures, the successful Candidate will actively work to identify systems weakness and provide hands-on assistance with security issues and emergencies. The ideal Candidate must have strong knowledge of Security Technologies, as well as IT Systems and Networking. This is an office based position with our Client, a leading provider of customer experience solutions.

Implementation Consultant - Avaya Oceana

Permanent | Home Based | Competitive | Home Based role with Regular Travel

The Implementation Consultant will be responsible for the succesful delivery of Avaya Oceana solutions to the company’s client base. As well as carrying out essential business analysis across all Avaya Oceana related communication channels, the Implementation Consultant will manage the entire life cycle of the Avaya Analytics reporting portfolio. The successful Candidate will have significant knowledge and hands on experience of working with Avaya products such as Aura, Oceana and / or Analytics.

Contract and Pricing Specialist

Permanent | Farnborough | 35K Basic | 10% Bonus

Looking after the company's enterprise level Clients, the Contract and Pricing specialist will be responsible for all around contracts management, including pricing and renewing annuity. As well as ensuring that contractual obligations are met both internally and externally, the Contract and Pricing Specialist will strive to improve relevant processes for maximum efficiency and client satisfaction. The successful Candidate will come from a customer focused background with strong IT skills and good knowledge of current technology trends.

Account Manager - Software Sales

Permanent | London | 35K - 45K Basic | £50K to £65K OTE

Our Client, a leading software company is looking for a passionate and dynamic Account Managers to join their team of dedicated Sales Specialists. The successful Candidate will be responsible for managing assigned accounts, following up on warm leads and winning new businesses. As well as strategically working towards set targets and quotas, the Account Manager will monitor performance and qualify pipelines. As a customer focused professional, the Account Manager will be a trusted advisor with an ability to offer customers the best suited solutions. Proven Account Management experience and Software Sales background is required for this role.

Junior Network Support Engineer

Permanent | Oxfordshire | 40K Basic | Competitive Bonus

The Junior Network Engineer will be working on customer site and will provide outstanding first line networking support and will monitor network systems. As well as ensuring that tickets and change requests are attended to and resolved in line with SLAs, the Junior Network Engineer will carry out high standard troubleshooting, fault finding and escalation. As a strong team player with proven knowledge of network management and server administration, the successful candidate will have job relevant Cisco certifications.

Avaya Solutions Specialist

Permanent | Home Based | Competitive | Company Benefits

Our Client is a Telecommunications and Contact Centre solutions provider. The Avaya Solutions Specialist will provide outstanding support service and continuous service development to a large number of customers and clients. As well as working within a centralised team, the Avaya Solutions Specialist will work independently and will deliver 2nd and 3rd line remote support to the company’s clients. The successful candidate will have outstanding knowledge around Avaya / Verint product integration and demonstrable understanding of networking fundamentals. Previous 3rd and 4th Line support experience wold be highly advantageous.

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Contact Details

  • Gothic House, Barker Gate,
    The Lace Market,
    NG1 1JU
  • jobs@fullbrookconsulting.com
  • + 44 (0) 115 838 9490
  • www.fullbrookconsulting.com