The Project Manager will be commercially aware and will be responsible for the management of numerous projects. As the first and main point of contact for customers and clients, the Project Manager will ensure that high levels of delivery standards are met and will carry out staging evaluations and progress reviews to ensure customer needs are met. As well as possessing strong leadership and relationship management skills, the ideal candidate will come from a strong customer focused background with previous project management experience. It would be highly advantageous for this role to have previous customer contact centre experience.

The Software Developer will be responsible to carry out the development and design of made-to-order software for clients, using prominent programming languages like Java and C#. The Software Developer will ensure to work towards specific guidelines laid out by the company and will be open to take instructions and constructive feedback from senior staff members and developers. Whilst constantly being driven by the desire to self-improve and acquire new skills, the ideal candidate will ensure to support junior colleagues and represent the company in a professional manner at all times. It is essential to have at least 2 years proven experience in a similar role and a strong knowledge of the full lifecycle of software design and development.

The Business Intelligence Developer will primarily focus on data governance, maintenance and reporting of the company’s database. The ideal candidate must have strong knowledge of MS Power BI and SSRS to support in the build of the database’s frontend visuals. As well as providing ongoing support and guidance to customers, the BI Developer must have direct contact centre experience in order to understand the specific data types and reports.

The Software Developer will work on large projects providing assistance and support on software design and development. Working alongside the Support and the Implementation teams of the company, the Software Developer will carry out proof of concept on client sites and provide ongoing technical assistance to customers and colleagues. The Developer will ensure to carry out the work to the required company standards whilst being customer focused. The ideal candidate must have previous Software Development experience and a strong working knowledge of MS SQL.

The Field Support Engineer will provide expert knowledge around IT Security and Networking protocols. As well as possessing outstanding customer service skills, the Field Support Engineer will ensure that queries are attended to and thoroughly investigated before resolving or being transferred onto the relevant levels. The Field Support Engineer will be responsible to work towards the company’s KPIs around service quality and accuracy whilst ensuring to provide both remote and onsite support to clients and colleagues. It is essential to have previous 2nd line Support Engineer experience for this role as well as at least three years proven background in Information Technology.

The Sales Director will be responsible for developing and successfully implementing sales strategies to maximize profitability. As well as understanding the target customer base and the market, the Sales Director will oversee and manage the performance of the sales team. In this diverse role, the Sales Director will be responsible for the full life cycle of the sales process as well as the successful negotiation and closure of business deals. To be successful in this role, it is essential to have a strong knowledge of the telecommunication industry with proven leadership and performance management skills.

The Junior Account Manager will work within the Sales Department of the company. As well as being responsible for business development and managing existing relationships, the Account Manager will actively work towards identifying new business opportunities in order to meet and exceed targets. The ideal candidate will have a proven background in business development and lead generation. A minimum of 12 months' experience in IT and Telecommunication is essential for this role.