The Customer Experience Specialist will be responsible for proactively analysing the company’s customer facing interactive technologies. As well as ensuring that return on investment is maximised and the required level of customer satisfaction is achieved, the Customer Experience Specialist will be aware of underperforming areas and will create and implement process improvements accordingly. The successful Candidate must have experience of working in a similar position and will demonstrate a successful track record of achieving success. Good knowledge of Contact Centre technologies would be highly advantageous.

The Experienced Scrum Master will be an active promoter of Agile / Scrum methodologies and will provide key guidance and coaching to a software development team. In line with Scrum framework, the Scrum Master will ensure that the team Scrum meetings are regularly delivered and will ensure that a safe and positive working environment is provided. Successful experience in a Scrum Master role within software development is essential for this role.

This is a Home Based position within the UK. The Implementation Specialist will provide hands on support with the design, implementation and supporting of Avaya solutions. Whilst ensuring that solutions are delivered on time and in line with requirements, the Implementation Specialist will ensure that customers are trained and technically aware with the ability to fully utilize the solution. As well as providing post-delivery reviews and evaluating solution performance, the Implementation Consultant will be fully aware of the latest technology and industry trends. The successful candidate will have significant experience in delivering contact centre solutions and strong working knowledge of Avaya products.

The Software Developer will be responsible to carry out the development and design of made-to-order software for clients, using prominent programming languages like Java and C#. It is essential to have at least 2 years proven experience in a similar role and a strong knowledge of the full lifecycle of software design and development.

An exciting career opportunity to join our Client as an entry level Software Developer, based in their Southern Scotland offices. The Junior Software Developer will be responsible for contributing to the overall design of bespoke software and applications. As well as demonstrating a creative approach to problem solving, the Junior Software Developer will provide continuous support to customers from product delivery to training and the introduction of concise user guides. The successful candidate must be ambitious with a real passion for software development. Good knowledge of C#, Java, JavaScript is necessary, as well as some proven experience in designing software and applications. Work experience within the technology sector would be highly advantageous.

The Project Manager is commercially aware and will be responsible for the simultaneous management of multiple projects. As the first and main point of contact for customers and clients, the Project Manager will ensure that high levels of delivery standards are met. Whilst carrying out staging evaluations and progress reviews to ensure customer needs are met, the successful Candidate must possess strong leadership and relationship management skills. The ideal candidate will come from a strong customer focused background with proven experience of managing contact centre technology projects. This is a Home Based position and applications are welcome from accross the UK.

This is a Home Based position, based in South Africa. The Business Development Manager will maintain positive working relationships within South Africa with MNOs. As well as reviewing and analysing the financial effects of new opportunities, the BDM will carry out pricing whilst ensuring that the budgeting is maintained at all times. The Business Development Manager will ensure the smooth launch of services and will take ownership of managing internal and external technical resource demands. The ideal Candidate will have strong knowledge and experience of working with Mobile Network Operators and will have a proven background in business development and project management.